Refund policy

At AERco, we take pride in creating thoughtfully made pieces designed to last. If something isn’t quite right, we’re here to help.

1.   .Returns & Exchanges

    We accept returns and exchanges within 7 days of delivery.

     To be eligible for a return, items must be:

• Unworn
• Unwashed
• In original condition
• With all tags attached
• Returned in the original packaging (where possible)
• You will also need the receipt or proof of purchase.

       Items that do not meet these conditions will unfortunately not be accepted.

2.      Non-Returnable Items

     For hygiene and quality reasons, the following items cannot be returned:

• Worn garments
• Washed garments
• Items without tags

3.      How to Request a Return

     To initiate a return, please email [ jabu.sopete@gmail.com] within 7 days of receiving your     order with:

• Your order number
• The item(s) you would like to return or exchange
• The reason for the return

Once approved, we will provide the return address in South Africa and further instructions.

4.      Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable courier service, as AERco cannot be responsible for items lost in transit.

5.      Refunds

Once we receive and inspect the returned item, we will notify you of the approval status. If approved, your refund will be processed within 5–7 business days via the original payment method.

6.      Exchanges

If you would like to exchange an item for a different size, please indicate this in your return request email. Please note, exchanges are subject to stock availability.